Principles of Customer Service
Level 2 Certificate
Your Course to #MakeChange
Your Course to #MakeChange
This free online course aims to develop your knowledge, understanding and competence in a range of different IT areas.
Rated Excellent by our learners on Trustpilot – Learn in Confidence.
This course will encourage you to think about how IT can be used in different ways as you are introduced to specific tools that will aid you in utilising IT in everyday life.
You will consider the best softwares and tools for specific tasks and will do this with the view of improving your productivity and efficiency. You will also learn about the importance of IT security; from unwanted emails and spam, to computer viruses and firewalls.
As you make progress through the course you will look in detail at presentation and spreadsheet software and will be assessed on your understanding and use of these.
This course is ideal for those who work with IT within their current job role and for those who are familiar with using a computer and the Microsoft Office suite (Word, Excel and PowerPoint).
Your free course is split into 5 manageable units
If you meet the eligibility criteria the course is available at no cost whatsoever.
Free Courses in Scotland connect you with training providers that use the UK Government’s Adult Education Budget to fund the free online courses.
*EEA nationals will need to have obtained either pre settlement or settled status and provide evidence of this.
The free online training is designed to empower you with new skills, knowledge, and self-confidence.
Your level 2 TQUK certificate is your record of achievement for completing the nationally recognised qualification.
TQUK (Training Qualifications UK) is a national awarding organisation that designs, develops and certifies nationally recognised qualifications and awards.
All qualifications are regulated by Ofqual and are the perfect way to boost any CV.
3 simple steps to enrolment
Create an account with us via the short form below
Complete your course application form
Complete a brief online initial assessment
Rated Excellent by our learners on Trustpilot – Learn in Confidence
If you meet the eligibility criteria then YES!
We connect you with learning providers that use government funding, in the form of the Education & Skills Funding Agency (ESFA) and the Adult Educational Budget (AEB).
When you have successfully completed your application you will receive email confirmation.
Course login details are issued 24 hours after funding is accepted.
The courses are designed to allow learners to fit their learning around their employment obligations and can be completed in a number of weeks or months, depending on the level. Our shorter courses are often completed within 3 weeks, whilst our longer lasting courses can take up to 3 months.
Yes! All of our free courses are 100% online.
All of our courses are accredited by UK government-recognised awarding bodies. These include NCFE CACHE and TQUK, with whom we work closely to ensure our existing courses, and all new ones, meet approved standards of excellence and are certified as such. NCFE CACHE and TQUK are national awarding organisations that design, develops and certifies nationally recognised qualifications and awards.
All qualifications are regulated by Ofqual and are the perfect way to boost any CV.
You can only take one course at a time but you can take up to 7 in one academic year.
No, there are no exams, all courses require you to complete assessment questions based on the knowledge you have just gained from the units.
The courses we offer are all funded qualifications, meaning you need to be eligible for government funding in order to secure your a place. This information is a funding requirement and proves your eligibility.
Level 2 Certificate
Level 2 Certificate
Level 2 Certificate
Level 2 Certificate
NEW – Level 3 Certificate
Level 2 Certificate
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Free Courses in Scotland, 5-7 Hagley Road, Halesowen, West Midlands B63 4PU
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Level 2 Certificate
Level 2 Certificate
NEW - Level 3 Certificate
Level 2 Certificate
Level 2 Certificate
Level 2 Certificate
Level 2 Certificate
Level 2 Certificate
Level 2 Certificate
Level 2 Certificate
Level 2 Certificate
NEW - Level 3 Certificate
Level 2 Certificate
Level 2 Certificate
Level 2 Certificate
Level 2 Certificate
Level 2 Certificate
Level 2 Certificate
Level 2 Certificate
Level 2 Certificate
Level 2 Certificate
NEW - Level 3 Certificate
Level 2 Certificate
Level 2 Certificate
NEW - Level 3 Certificate
Level 2 Certificate
Level 2 Certificate
Level 2 Certificate
Level 2 Certificate
Level 2 Certificate
Level 2 Certificate
Level 2 Certificate
Level 2 Certificate
Level 2 Certificate
Level 2 Certificate
NEW - Level 3 Certificate
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