Information, Advice or Guidance

The aim of this unit is to provide an understanding of information, advice or guidance in the context of their own practice and a specific group of clients; exploring different ways of assisting clients to explore and make choices.

It will also help learners to gain knowledge on discriminatory practices and behaviours affecting specific client groups, barriers and how to overcome them.

The aim of this unit is to provide an understanding of the purpose and process of an advice interview, including the relationship between client and advisor, the advisor’s role, stages of the advice interview and client confidentiality.

It will also help learners to gain knowledge of social policy in advice work and sources of information, negotiating effectively on a client’s behalf and support and action planning.

The aim of this unit is to provide an understanding of the main categories of welfare benefits, including the differences between contributory and non-contributory benefits.

It will also help learners to gain knowledge of the key features of the benefits system and how to make claims.

The aim of this unit is to provide an understanding of the range of resources available for providing information, advice or guidance.

It will also help learners gain knowledge of the range of media that can be used and adapted for different client needs, storage and retrieval of information and how information is updated and maintained within their own organisation.

The aim of this unit is to provide an understanding of the information needs and legal rights relevant to housing advice, including defining a client’s housing status and the impact of this on their rights.

It will help learners to gain knowledge of barriers to accessing housing, specialist services that can be accessed and the range of support a client may require in order to access services.

It will also help learners to reflect on their own skills, knowledge and areas for development

The aim of this unit is to provide an understanding of the types of debt and the strategies used to resolve debt issues, including priority and non-priority debt, sanctions applied by creditors and different strategies for negotiating with creditors.

Learners will also gain knowledge of how debt can affect a client.

The aim of this unit is to provide an understanding of the legal rights and systems which support the provision of employment advice.

It will also help staff to gain knowledge of the factors to consider when advising a client, including identification of need, available services and support in accessing services.

It will also help learners to reflect on their own skills, knowledge and areas for development.

The aim of this unit is to provide an understanding of the rights and status of refugees, immigrants and asylum seekers, the information required to define their status and their rights to different types of assistance.

It will also help learners to gain knowledge of the barriers faced by the different groups and the services and support available to them.

It will also assist learners to reflect on their own skills, knowledge and areas for development.

The aim of this unit is to provide an understanding of the national requirements for information, advice or guidance for adults and young people and the implications of national requirements.

It will also help learners to gain knowledge of information, advice and guidance provision within a school or college and their own and others’ roles and responsibilities of this provision.

It will also assist learners to reflect on their own skills, knowledge and areas for development.

The aim of this unit is to help learners to gain knowledge of how information, advice or guidance can be explored in a group setting and the advantages and disadvantages of this.

It will also provide an understanding of the factors which can influence the effectiveness of group sessions, including co-operative group work.

It will also assist learners to reflect on the necessary skills to facilitate cooperative group work in information, advice and guidance and analyse their own strengths and areas for development.

The aim of this unit is to provide an understanding of the role of networks in supporting information, advice and guidance, the differences between formal and informal networks and how they can be accessed and used to support practice.

It will also help learners to gain knowledge of the codes of practice and principles relevant to working in networks and the different roles and responsibilities within networks.