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Principles of Business Administration

This qualification provides learners with the knowledge that is required to work in a range of environments in a business administration role.

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Funded by the UK Government via the Education and Skills Funding Agency. Regulated by Ofqual. Accredited by TQUK.

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Business Administration Scotland

Qualification aims and objectives

Learners will know how to carry out administrative tasks such as managing information and supporting events and will be able to apply their knowledge in a variety of industries and job roles.

This qualification aims to:

  • Provide learners with the underpinning knowledge that is required by Employees to work in a range of different environments in a business Administration role.
 

The objectives of this qualification are to help learners to:

  • Develop essential knowledge of how to carry out administrative tasks such as how to manage information and supporting events.
  • Know how to apply their knowledge in a variety of industries and job roles.
 

Develop your knowledge

Whether you would like to brush up on your skills or pick up some new ones, this course will give you the knowledge you need to provide high-quality support to the business you work for. 

This fully online qualification will help you develop your knowledge of important administrative support tasks, including how to prepare and distribute business documents and how to manage diary systems and financing systems.

business admin free courses in scotland

What you will learn

Your free course is split into 5 manageable units

Mandatory Units

This unit aims to provide learners with an understanding of how to develop customer relationships by taking into account their wants and needs.

Learners will be able to identify organisations’ responses to customer relationships and the principles of customer-relationship management.

This unit aims to provide learners with an understanding of how to prepare and distribute business documents and identify how information is managed in business organisations.

The aim of this unit is to provide learners with an understanding of the requirements of written and verbal business communication.

Learners will be able to identify appropriate body language and tone of voice when communicating verbally.

This unit ensures learners understand organisational structures and the differences between private, public and voluntary sectors.

Learners will be able to describe the internal and external influences on organisations and why change in the business environment is important.

The aim of this unit is to provide learners with an understanding of the principles of effective team working.

Learners will be able to identify what is expected of a buddy and techniques for providing feedback.

Optional Units

This unit aims to provide learners with an understanding of leadership styles in organisations, team dynamics, and techniques used to manage the work of teams, the impact of change management within a team and team motivation.

This unit aims to provide learners with an understanding of the role of digital marketing and integral elements such as search engine optimisation, internet market research, digital marketing devices and technology.

The aim of this unit is to focus on the positive and negative aspects of using social media and how to minimise risks.

Learners will be able to describe how businesses and organisations may use social media to communicate and promote their products and services.

This unit aims to provide learners with an understanding of how to segment the market.

Learners will understand the value of marketing and the principles of socially responsible marketing.

This unit aims to provide learners with an understanding of how to develop customer relationships by taking into account their wants and needs.

Learners will be able to identify organisations’ responses to customer relationships and the principles of customer-relationship management

The purpose of this unit is to develop staffs’ understanding of standards and expectations for equality and diversity in the workplace.

Learners will be able to identify the potential consequences for failing to comply with relevant legislation.

The aim of this unit is to develop the knowledge and understanding to use online and social media platforms safely.

Learners will learn about the potential risks to information security and the common types of scams and frauds.

Learners will also understand legal measures that address the protection of data.

This unit aims to provide learners with an understanding of customer service delivery and the relationship between customer service and a brand.

Learners will be able to explain when and to whom to escalate problems and identify their own role in ensuring that a brand promise is delivered.

This unit aims to provide learners with an understanding of the administration of human resource (HR) records.

Learners will be able to describe features of organisational systems and identify limits of their own authority in the administration of HR records.

This unit aims to provide learners with an understanding of how to deal with incoming and outgoing mail, and reception services.

Learners will gain knowledge of diary systems management, event organisation, and systems for financing in administrator roles.

This unit aims to ensure learners understand the administration of meetings and identify responsibilities and legal implications of formal meetings.

Learners will also be able to describe the essential knowledge required to take minutes in a meeting.

The aim of this unit is to provide learners with an understanding of how to create text from notes.

Learners will be able to explain how to prepare text from recorded notes and describe organisational procedures for storing confidential information.

This unit aims to provide learners with an understanding of information storage, retrieval and archiving requirements for security and access of offsite archives.

This unit aims to provide learners with an understanding of the maintenance of stationery and supplies.

Learners will be able to describe how to use equipment appropriate to the task, following organisational procedures.

This unit aims to provide learners with an understanding of the research process and how to use research in business.

The aim of this unit is to develop the knowledge and understanding to publish, integrate and share using social media.

Learners will be able to identify the main networks and their features used in social media and why they would use them.

Learners will also be able to identify the benefits and risks of networking on social media for an organisation.

Why it's free

If you meet the eligibility criteria the course is available at no cost whatsoever.

Free Courses in Scotland connect you with training providers that use the UK Government’s Adult Education Budget to fund the free online courses. 

Eligibility Criteria

*EEA nationals will need to have obtained either pre settlement or settled status and provide evidence of this.

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Benefits of learning via Free Courses in Scotland

Accredited certificate Free Courses in Scotland

Your accredited certificate

The free online training is designed to empower you with new skills, knowledge, and self-confidence.

Your level 2 TQUK certificate is your record of achievement for completing the nationally recognised qualification.

TQUK (Training Qualifications UK)  is a national awarding organisation that designs, develops and certifies nationally recognised qualifications and awards.

All qualifications are regulated by Ofqual and are the perfect way to boost any CV.

Join our happy learners

Start the free course

3 simple steps to enrolment

STEP 1

Create an account Free-Courses-in-Scotland

Create an account with us via the short form below

STEP 2

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Complete your course application form

STEP 3

Complete a brief online initial assessment

STEP 1

Create an account

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Frequently Asked Questions

If you meet the eligibility criteria then YES!

We connect you with learning providers that use government funding, in the form of the Education & Skills Funding Agency (ESFA) and the Adult Educational Budget (AEB).

When you have successfully completed your application you will receive email confirmation.

Course login details are issued 24 hours after funding is accepted.

The courses are designed to allow learners to fit their learning around their employment obligations and can be completed in a number of weeks or months, depending on the level. Our shorter courses are often completed within 3 weeks, whilst our longer lasting courses can take up to 3 months.

Yes! All of our free courses are 100% online.

All of our courses are accredited by UK government-recognised awarding bodies. These include NCFE CACHE and TQUK, with whom we work closely to ensure our existing courses, and all new ones, meet approved standards of excellence and are certified as such. NCFE CACHE and TQUK are national awarding organisations that design, develops and certifies nationally recognised qualifications and awards.

All qualifications are regulated by Ofqual and are the perfect way to boost any CV.

You can only take one course at a time but you can take up to 7 in one academic year.

No, there are no exams, all courses require you to complete assessment questions based on the knowledge you have just gained from the units.

The courses we offer are all funded qualifications, meaning you need to be eligible for government funding in order to secure your a place. This information is a funding requirement and proves your eligibility.

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